Your
User Id and Password
I cannot remember
my User Id and Password. How can I obtain it?
How can I change
my User Id / password?
Your Profile
How do I Create a Profile?
How can I Update My
Profile?
How can I ensure that
I get the maximum response from my profile?
What can I NOT include in my profile?
Why doesn't my profile
show up when I search?
How long should I
keep my profile posted on Muslim Marriage Service?
How do I delete my
profile from Muslim Marriage Service?
What happens if I
Delete My Account?
Your Photos
How do I post
my photo?
I am having
problems with posting my photo
Registering and Subscribing to
Muslim Marriage Service
How much does it
cost for me to join Muslim Marriage Service?
When will my premium
membership subscription be stopped from the site?
How will I know
when my subscription is over?
How can I pay for
my subscriptions?
What credit cards
can I pay with?
Why isn't my credit
card being accepted/saved when I enter it?
I am having problems
with the registration process, what shall I do?
If
I cancel my paid subscription, will my profile still
show up when users carry out searches?
Member Matching and Searching
How do I search
for a match?
How many matches will I get from
my search?
What other tools are there to
find members?
How do I view
further details of members shown in my search results
or in the "Users Matching Me " link?
Contacting Other Members on
the Site
I received
a message from another member; do I have to be a subscriber
to Muslim Marriage Service to reply?
How do I send
a message to another member?
Why is my email not being sent
to a Muslim Marriage Service member?
Your Account
How do I delete
My Account?
If I Delete My
Account, will my subscription still continue?
If I Delete My Account, will I
still be able to receive email?
Muslim Marriage Service Site
Why does the Muslim Marriage Service
site take long to load?
Your
User ID and Password
Q: I cannot
remember my User ID and Password. How can I obtain it?
A: To obtain your password again, click on the Forgot
my Password link and enter your email address and we
will email your User ID and password to you. Contact
us if we you still need help.
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Q: How
can I change my User Id / Password?
A: Log into your account and follow the link to change
my User Id / Password.
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Your Profile
Q: How do
I Create a Profile?
A: To create a profile, click on the Join link and complete
all the questions to provide as much information as
possible about yourself for other members to see. It
is your opportunity to tell other members all about
yourself and what you are looking for in your partner.
You also have the chance to post a picture of yourself
and this is the most important addition you can make
to your profile to increase the number of people that
respond to your profile. Best of all this is FREE to
all visitors to the site.
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Q: How can
I Update My Profile?
A: To edit your profile log in and click on the Edit
Profile link.
Q: How can
I ensure that I get the maximum response from my profile?
A: To get the maximum response, make sure that you include
a photo on your profile. It is a proven fact that profiles
with photos get a considerably greater response than
those without. Also ensure that you include as much
information as you can about yourself in your profile.
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Q: What can
I NOT include in my profile?
A: We review every profiles to ensure that our members
get high quality information delivered to them. With
this regards, we reserve the right to reject any profiles
that may contain some of the following:
- Any descriptive information
or location that may threaten a member's anonymity
- Abusive language of
any kind, which may include racism and vulgar statements
- Any direct contact
information for a member including the following ;
email addresses, URLs, ICQ/instant messenger IDs,
phone numbers, full names, addresses
- Any advertisements
or solicitations for Businesses or political organisations.
- Discussion or descriptions
of illegal acts or behaviour which could include,
but not limited to drug use and violence
- Any material that
may lead to exploitation or solicitation of personal
information from individuals under the age of 18
- Solicitation of multiple
or additional partners
- Unauthorized use of
copyrighted or trademarked material
- Overt sexual innuendo
or discussion
- We will not accept
any content from:
- Incarcerated individuals
- People under the age
of 18.
To help us monitor profiles, please ensure that only
English language is used on this site.
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Q: Why doesn't
my profile show up when I search?
A: Click on the Preview My Profile link, once you have
logged in and make sure that your profile is showing.
If not then you may will need to click on Delete My
Account and recreate your profile. If you have correctly
followed the joining process and are still experiencing
problems then contact us.
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Q: How long
should I keep my profile posted on Muslim Marriage Service?
A: It is important that you keep your profile posted
on Muslim Marriage Service for as long as possible
to find you partner. If you delete your profile, other
users will have no way of finding out that you're single
and available. And if no one knows your profile is online,
they can't contact you through our system, so please
think carefully before Deleting Your Account.
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Q: How do
I delete my profile from Muslim Marriage Service?
A: Choose the Delete My Account option once you have
logged into the site.
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Q: What happens
if I Delete My Account?
A: Once you choose the option to Delete Your Account
from our database, all your profile details will be
permanently removed from our system. This means that
no other user will be able to view your details, until
you re-join our service again. So be sure to decide
carefully before deleting your profile, as this could
affect whether you find a lifetime partner or not.
Q: Can others users still search
my details if my Account has been deleted?
A: No. Other users can only see your profile details
if you remain a member of the site. Deleting your account
means that your profile details are no longer featured
on our site.
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Your
Photos
Q: How
do I post my photo?
You can post your photo on the site while you are going
through the process of creating a new profile. If you
have already created your profile and are logged in,
then click on Upload/ Edit Photo link and select the
option to post your photo. Whether you are creating
a new profile or updating it, you can post your photo
on our site in a number of ways. You can either automatically
- Submit your photo
to us while creating/ updating your profile. Please
follow these guidelines to add your photo to your
profile.
- Mail your photo to
us for us to scan it for you and include in your profile.
Once you have joined and created your profile, you
can now mail us your photo, and we will scan it for
you and attach it to your profile. Please write your
full name, your User ID and the email address registered
with our site. Please send all your photos to the
following address:
Unit 18, Greenheys Business Centre, Pencroft Way,
Manchester, M15 5JJ, UK,
The size of your photo must be between 5" x 7"
and than 2" x 2".
if you would like your photos returned to you then
please send us a self-addressed stamped envelope that
can hold the photo that you have submitted.
- Email us your photo
as an attachment. Send an email to support@Muslim Marriage Service
with the words "post photo" in the email
subject and the following details:
Your First and last name, User Id, and your email
address registered with our site. Only photos that
are sent as attachments with an email will be included.
Ensure that you have cropped all the unwanted area
to only leave your face showing for best results.
Please ensure that the
photo is not so it might cause offence to others and
is free from any nudity, obscenity or other sexual content.
Try to choose the most recent photo of yourself. Remember
your photo in your profile will considerably increase
your chances of getting a response from other members.
Once approved, uploaded photos will be posted exactly
as they are submitted. The volume of photos that are
sent to us means it can take up to 24 to 72 hours before
your photo appears on your profile
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Q; I am
having problems with posting my photo.
A: If you are having problems posting your photo then
contact us.
Registering and Subscribing
to Muslim Marriage Service
Q: How much does it cost for me to
join the Muslim Marriage Service?
A: Joining the site to submit your profile for other
members to see is FREE! However, to contact other members
that you are interested in, you can choose one of the
premium packages below. You have a variety of subscription
options where you can enjoy huge discounts if you subscribe
for longer periods. BUT THE GOOD
NEWS IS THAT WE HAVE MADE ALL THE PREMIUM MEMBERS FACILITIES
FREE FOR A LIMITED PERIOD. SO MAKE THE MOST OF OUR SERVICE
WITHOUT PAYING A PENNY!!!
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Q: When
will my premium membership subscription be stopped from
the site?
A: Your subscription will automatically terminate at
the end of any one of the subscription period that you
have chosen; 1 month, 3 months, 6 months 9 months or
12 months, To re-instate your subscription again you
will have to renew your membership with us again.
Unlike other sites, we do not automatically renew your
membership.
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Q: How will
I know when my subscription is over?
A: You will be notified automatically when you approach
the end of your subscription and will be given instructions
to continue your membership. If you do not re-new your
subscription in the time specified on our notification,
you will loose all your premium members' benefits until
you choose to subscribe for one of the packages again.
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Q: How can
I pay for my subscriptions?
A: The most popular way to pay for the subscriptions
is by credit card. You will be charged immediately for
your subscription. All credit cards will be charged
in USD($).
Customers in the UK can send a cheque made payable to
Xel Limited, and post it to the following address; Unit
18, Greenheys Business Centre, Pencroft Way, Manchester,
M15 6JJ, UK. Your membership will be activated once
your cheque is processed. This may take up to 5 days.
Please ensure to include the following details; your
full name, your user ID and the email address registered
with our site. The amount payable will be in GBP (£)
in the table shown above, relevant to the type of subscription
you take out.
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Q: What
credit cards can I pay with?
A: We accept all global credit cards including some
of the following:
American Express, Diner's Club, Discover, Master Card
Visa, UK Switch, Solo…
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Q: Why isn't
my credit card being accepted/saved when I enter it?
A: There are a number of reasons why a credit card may
not be accepted. Please check the following to ensure
your payment is accepted:
- The credit/ debit
card number you are entering is valid and correct
- The credit/ debit
card expiry date is still within the current date
- Your credit/ debit
Card is not over the limit
- The issue number on
your debit card is correct
- The valid from date
on the debit card is correct
- The name on the credit/
debit card matches the one you have entered on the
site.
Take note of the above and re-enter your information.
If the problem still persists then please contact
us.
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Q: I am
having problems with the registration process, what
shall I do?
A: Contact us for any problems that you are having,
giving a complete description of the problem.
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Q: If I
cancel my paid subscription, will my profile still show
up when users carry out searches?
A: Yes. Your profile details will remain on our system
for all others to see until you choose to Delete Your
Account.
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Member Matching and Searching
Q: How
do I search for a match?
A: You can use our Simple or Power search facilities
to find the members you are looking for, based on different
criteria. You can use our Simple Search facility to
choose the type of members that you want to find by
age, sex, location and religion. We also have the power
search tool that gives you more criteria by which you
can search the members on our site. Click on Power Search
once you have logged in the site to use this tool.
You can do the search as many times as you like by selecting
different criteria until you find the right person for
you.
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Q: How
many matches will I get from my search?
A: The number of matches that you get for your search
depends on the number of members that match your search
criteria. For example the type of members that you want
might be available more in one country than another,
as might be the case for age, religion etc. If you do
not get many matches for your search then broaden your
selection criteria to find more matches.
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Q: What
other tools are there to find members?
A: Our cutting edge technology offers you to automatically
receive details of other users on the site that match
your requirements. To see what other members match you,
just click on the Users Matching Me button to view.
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Q: How
do I view further details of members shown in my search
results or in the "Users Matching Me " section?
A: Once you are shown a list of profiles of members
in either your search results or in the "Users
Matching Me" section, you can view their details
by clicking on the member's name shown at the top of
the profiles.
Contacting Other Members on
the Site
Q: I
received a message from another member; do I have to
be a paid subscriber to Muslim Marriage Service to
reply?
A: Yes. In order to communicate with another member
you have to become a premium member of the site. We
offer a wide range of packages to suit your needs, so
please choose one. BUT WAIT FOR
THE GOOD NEWS, FOR A LIMITED PROMOTIONAL PERIOD WE ARE
MAKING THIS FACILITY FREE TO ALL MEMBERS SO THAT YOU
CAN ENJOY THE EXPERIENCE OF Muslim Marriage Service.
THIS MEANS NO FEES OF ANY TYPE TO ENABLE YOU TO USE
THE FULL PREMIUM MEMBERSHIP FACILITIES TO ALLOW YOU
TO TALK TO OTHER MEMBERS ETC. SO WHAT ARE YOU WAITING
FOR GET MATCHING!!!
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Q: How
do I send a message to another member?
A: Once you are shown a list of profiles of members
in either your search results or in the "Users
Matching Me" section, click on the member's name
to view their details. When the details are open, click
on "Contact Member" to send them a message.
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Q: Why
is my message not being sent to a Desimatchmers member?
A: Your email is not reaching the person because he
or she is no longer a member of this site or
Your
Account
Q: How do
I delete my account?
A: Once you have logged in, click on the Delete My Account
link and your details will be permanently deleted from
our database.
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Q: If I
Delete My Account, will my paid subscription still continue?
A: Your subscription will continue until the end of
your chosen period whether you have Deleted Your Account
or not. Therefore, all the premium membership benefits
will be available to you even if you have Deleted Your
Account. So for example if you have subscribed for three
months and you Delete Your Account after the first 30
days, you will still be able to contact other members
of the site for another 60 days, until your subscription
period expires. You will be able REJOIN with your original
account details and login as a premium member during
these remaining 60 days.
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Q: If I
Delete My Account, will I still be able to receive email?
A: No. If other users cannot view your details, they
will not be able to communicate with you. So it is important
that you keep your profile active on the site to stay
in touch with other members.
Muslim Marriage Service Site
Q: Why does
the Muslim Marriage Service site take long to load?
A: The speed of loading the Muslim Marriage Service
site could be due to the following reasons:
- Muslim Marriage Service
could be experiencing technical difficulty. If this
is the case then we strive to resolve any technical
problems to ensure that you do not experience too
many delays in finding your lifetime match. So please
try again later.
- Your internet connection
could be affecting the speed of the site. Please check
that your modem connection speed is set at the highest
possible Internet connection rate.
- You could be trying
to connect at a time when the Internet itself is very
busy and experiencing traffic jam. Try to connect
at a time when there might not be so many users on
the Internet.
- If you have checked
all of the above, but are still experiencing problems
then contact us and we will try to resolve the problem.
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